Frequently Asked Questions
Discover everything you need to know about our Made in Italy collections and services.
Where are Eleventy products manufactured?
Our entire collection is proudly Made in Italy, utilizing a network of local artisans and high-quality materials to ensure authentic Italian craftsmanship.
What is your shipping policy for international orders?
We offer worldwide shipping via premium couriers. Delivery times typically range from 3 to 7 business days depending on your location and customs processing.
How can I return an item that doesn't fit?
You may return any unworn item with original tags attached within 14 days of delivery. Please use our online portal to generate a prepaid return shipping label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer regional payment options like Klarna in select markets.
How do I care for my Eleventy cashmere and wool garments?
We recommend professional dry cleaning for our luxury knitwear and tailored pieces. Always store them folded in a cool, dry place to maintain their shape and fiber integrity.
Can I track my order status online?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment in real-time.